E
Oil & Gas is a world leader in advanced technologies and services
with 43,000 employees in more than 100 countries supporting customers
across the industry—from extraction to transportation to end use. Our
unrelenting commitment to the environment, health and safety, quality
and integrity
defines us: it's The Way We Work.
GE Oil & Gas is recruiting to fill the position of:
Job Title: Customer Service Representative
Role Summary/Purpose:
Based
in Onne, Nigeria the Workshop controls technician will be responsible
for the refurbishment of SCM's and IWOC's controls repairs. He will
report to the workshop supervisor and be competent in workshop
practices, electrical & hydraulic fault finding.
Essential Responsibilities:
Responsible for defined work or projects with moderate complexity.
Follows an individual work plan and meets day-to-day short-term
objectives. Has the ability to resolve issues through immediate action
or short-term planning.
Responsible for ensuring Field Support tasks are completed in a timely manner
Responsible for understanding all SAP / ERP Standard Operating Procedures
Ensure accuracy of documentation including shipping, invoicing and finance systems
Responsible to process return of goods from customers
Participate in departmental training programs
Adhere to Customer Service Center Standard Operating Procedures
In a call center environment, provide
outstanding service and representation to external and internal
customers through accurate order entry and call handling with superior,
professional communications
Support other Customer Service Representatives in the Customer Service Center (CSC) to meet and exceed customer expectations
Work as a liaison between the customer, sales, product management,
logistics for supply and demand and other corporate personnel
Qualifications/Requirements:
Bachelor's
degree from an accredited university or college (or a high school
diploma/GED with proven experience in customer service)
Applications
from job seekers who require sponsorship to work in the UK are welcome
and will be considered alongside all other applications. However,
non-EU/EEA candidates may not be appointed to a post if a suitably
qualified, experienced and skilled EU/EEA candidate is available to take
up the post, as the employing body is unlikely, in these circumstances,
to satisfy the Resident Labour Market Test.
Additional Eligibility Qualifications:
Desired Characteristics:
SAP / ERP Knowledge is preferred
Strong problem solving skills
Strong interpersonal and leadership skills
Sound business acumen
Able to effectively interface with all levels of internal and external customers.
Ability to multitask
Strong sense of priority
Ability to work independently and a strong team player
Strong oral and written communication skills
How to Apply
To apply for this position, click here
VANCANCY: GE Oil and Gas Job Vacancy for a Customer Service Representative, July 2014
on 13:58:00
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